FAQS
Have questions about what it’s like to work together? Check out these frequently asked questions. If you don’t see your question here, click here to get in touch.
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Our offices are in the historic West End of Hartford CT, steps away from Elizabeth Park and easily accessible off I-84. Free parking is available in a small lot behind the building or on the surrounding streets. Our building has two waiting areas (1st and 2nd floor); your therapist will inform you of the best place to wait for your appointment.
Virtual therapy is also available for clients throughout Connecticut and New York
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Prior to your appointment, you’ll receive a link that connects you to our virtual waiting room. All you need to do to get ready is find a private, comfy spot to log in. At the time of your appointment your therapist will start the session. We recommend connecting through a strong wi-fi connection rather than cellular data for the best quality video.
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Session fee and accepted insurances varies for each therapist. We’re happy to connect you with a therapist that is the best match for both clinical and financial preferences.
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The first couple sessions are focused around getting to know one another and developing an understanding of what brings you into therapy. You’ll explore what you’d like to experience differently, and your therapist will talk through the ways therapy can help get you there. The most important factor for successful outcomes is the relationship between therapist and client; and this remains integral throughout the work.
You’ll collaborate with your therapist to create a plan which will likely include individualized weekly or biweekly appointments typically 50 minutes in length. Approaches are tailored to your needs and preferences; our therapists work from a relational and compassionate stance - developed not only from training, but more so from the insight and wisdom of clients over the years.
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It all depends! What you’re working on and your goals for therapy can impact how long you work with us. Treatment can be flexible and we make every effort to accommodate scheduling needs.
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You’re always welcome to call/email your therapist between session. We recommend using the confidential messaging system in your client portal. Calls and emails are responded to during normal business hours and we strive to return calls/emails within 24-48 hours. We do not provide emergency services. If you need urgent assistance outside of business hours or for mental health emergencies, please go to the nearest emergency room or contact local emergency services for immediate support.
211 - 211 is a free, confidential information and referral service that connects people to essential health and human services 24 hours a day, seven days a week online and over the phone.
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We ask that you provide 24 hr notice for any cancellation or reschedule request. A no-show or late cancellation fee of $100 is in place to honor the time reserved for your session. When a session is missed without adequate notice, that time cannot be offered to another client who may need it. Upholding this policy supports the sustainability of the practice and allows us to continue providing consistent, high-quality care. The fee also helps reinforce the importance of therapy as a committed and protected space for your work.